(4.0 / 5)3+ Ratings

Trek Bicycle Reviews

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Overall Rating

4.0

3 Reviews

567%
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About Trek Bicycle

TrekBikes.com is the official website of Trek Bicycle Corporation, a leading manufacturer and distributor of bicycles and cycling products. The site offers a wide range of bikes, including electric, mountain, road, city, gravel, and kids' bikes, as well as certified pre-owned bikes. It also features casual wear for cyclists and provides information on the Trek Central app, which connects with Trek eBikes to customize motor behavior, track activities, and provide real-time range calculations.

Trek Bicycle Pros & Cons

Pros of Trek Bikes:

Quality and Durability: Known for their high-quality frames and components, particularly in their more expensive models.
Versatility: Offers a wide range of bicycles for all types of riders, from beginners to experienced cyclists.
Innovative Technology: Invests in new technologies and design methods, ensuring their bikes are equipped with the latest features.
Warranty Program: Provides a lifetime warranty on newer frame sets, main frames, and full suspension swing arms.
Reliability: Builds on a reputation for long-lasting performance, with many users reporting good experiences with their bikes.

Cons of Trek Bikes:

Price: Generally considered to be on the higher side due to the investment in quality materials and technology.
Less Well-Known Components: Some users may find Trek's in-house components less well-known compared to brands like Shimano or SRAM.
Potential for Niggles: Some models, like the 2011 6700, have been reported to have niggles and broken components, indicating a potential quality issue in certain models.

Additional Information:

Model Variability: Trek offers a variety of models, including electric bikes, hybrid bikes, and high-end mountain bikes, each with its own set of features and price points.
Market Position: Despite the high price, Trek bikes are trusted and well-regarded in the cycling community, with a strong network of dealers and repair shops.

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Trek Bicycle Customer Reviews (3)

0/5

Jennie Shuler

Verified Buyer

Jul 16, 2024

Astrid Kruse

Verified Buyer

Jul 10, 2024

Leala Despins

Verified Buyer

Jul 10, 2024

Trek Bicycle Customer’s Q&A

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Trek Bicycle Features and Benefits

Key Features and Benefits of Trek Bikes:

Interactive Digital Advice:
- Bike Finder: A series of questions to discover core needs and recommend suitable bike models.
- Detailed Product Information: Informative product pages with clear pictures, articles, and videos highlighting key features and benefits.
Comprehensive Product Overview:
- Technical Specifications: Detailed information on sizing, fit, and technical specifications.
- Customer Reviews: Transparency with published customer reviews to explore pros, cons, and best uses.
User-Friendly Experience:
- Facilitated Navigation: Tools like faceted filter search are limited, but interactive solutions like the "Help me choose" Digital Advice make it easier for novices to shop online.
- Local Retailer Integration: Option to purchase from local retailers with professional assembly and home delivery or in-store pickup.
Model-Specific Benefits:
- FX Models: Perfect for commuting, exploring local bike paths, or training for longer rides. Models like FX Sport offer lightweight frames, aerodynamic riding positions, and powerful disc brakes.
- Gravel Bikes: Features like comfortable upright geometry, internal frame storage, and mounts for gear make them ideal for gravel and all-road riding.
- Mountain Bikes: Technologically advanced with features that enhance any ride on any trail.
Women’s-Specific Models:
- Designed with comfort in mind, including saddles, grips, and handlebars tailored for women’s comfort levels.
Customer Support:
- Available customer care team for assistance via phone.
Innovative Retail Approach:
- Direct-to-consumer sales with integration of local retailers for a seamless customer journey.

Trek Bicycle Pricing

TrekBikes.com offers a variety of mountain bikes and electric bikes with different price ranges. Here are some specific models and their prices:

Fuel EXe 9.7: $7,599.99
Fuel EXe 9.9 XX AXS T-Type: $13,999.99
Fuel EXe 9.9 XTR: $8,999.93
Fuel EXe 9.8 GX AXS T-Type: $7,999.97
Rail 7 Gen 2: $3,999.93
Rail 9.8 XT Gen 4: $7,499.97
Powerfly FS 4 Gen 2: $3,299.93
Fuel EX 9.8 GX AXS Gen 6: $4,499.93

Prices range from approximately $3,299 to $13,999.99.

Payment Method

Trekbikes.com accepts various payment methods for online purchases. Customers can use major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, PayPal is available for secure transactions.

For those looking to finance their purchases, Trek Financing powered by Citizens Pay® offers a convenient option. This allows customers to spread the cost of their purchase over time with 0% APR for the first 6-12 months, followed by a standard APR based on creditworthiness.

Payments are processed securely, ensuring customer information is protected.

For more detailed information, customers can visit the Trek Bicycle customer service page or contact Trek Customer Care.

Trek Bicycle FAQs

Trek Bicycle Alternatives

Top 10 trekbikes.com alternatives:

Giant Bicycles - Known for a wide range of high-quality bikes.
Specialized - Offers innovative and performance-oriented bikes.
Cannondale - Renowned for its cutting-edge bike technology.
Santa Cruz Bicycles - Popular for mountain bikes and off-road options.
Orbea - Offers a variety of road, mountain, and electric bikes.
Canyon - Direct-to-consumer brand with a strong reputation.
Merida - Provides a diverse selection of bikes for all types of riders.
Scott - Known for its advanced engineering and design.
Bianchi - Offers stylish and high-performance bikes.
Felt - Specializes in road, triathlon, and mountain bikes.

How To Open A Trek Bicycle Account?

To open an account on trekbikes.com, follow these steps:

Visit the Trek Bikes website.
Click on the "Login" or "Sign Up" option.
Select "Create an Account" for new visitors.
Enter the required information: First Name, Last Name, Email Address, and Password.
Confirm the password.
Agree to the Privacy Policy.
Click on "Create an Account".

Once the account is created, users can enjoy benefits such as tracking orders, managing preferences, and receiving updates on the latest products and promotions.

Trek Bicycle Return Policy?

Trekbikes.com offers a 30-day return policy for items purchased directly from their website. To qualify for a return, the item must be in brand new condition and accompanied by all original packaging, paperwork, and receipt. Bicycles must be in showroom condition. Returns must be requested within 30 days of purchase, and proof of purchase must be provided. Refunds will be credited to the original payment method used at the time of purchase.

For bikes ordered online, they must be returned in new condition to the Trek Retailer where they were first picked up within 30 days of receiving the bike. The return must be accompanied by a packing slip and returned to the retailer where it was first picked up or delivered from.

If the item was purchased from an authorized Trek retailer, the return process may vary. It is recommended to contact the retailer directly for specific return instructions.

For more detailed information, customers can visit the Trek Bicycle customer service page or contact Trek Customer Care.